Tel 01686 627 595
Trade Only
I canít find the product I want on your website. What can I do?

If you canít see the product you want, try using the search facility in the top-right of every page. If it still doesnít show up, just call us on 01686 627 595, where our helpful sales team will point you in the right direction.

How do I request a copy invoice?

Simply fill in the contact form and let us know which invoice number you would like a copy of. Please also let us know whether you would like it transmitted by email, fax or post then leave your contact details so we can process your request.

How do I request a catalogue or samples?

You can either fill in the contact form, or just phone our sales team on 01686 627 595, who will be happy to help.

I havenít received my order Ė where is it?

We send your goods on a next day service. You should receive your goods by 1pm on the following day. If this is not the case, simply call us on 01686 627 595 and weíll track it down for you.

How do I return an item?

This is easy. Click on the link to view our returns policy, and follow the steps for a hassle-free returns procedure.

How do I set up an account?

All you have to do is call us on 01686 627 595 or fill in the contact form letting us know that you would like to set up an account. We will do the rest. Itís easy. You can set up your account and receive your order the following day.

Will I be charged for postage?

Postage is free on all orders over £50 net within the UK. For other destinations, please contact us to check the postage cost for your area. You can also qualify for free postage on all orders - contact us to find out how.

I canít log in to my account Ė what do I do?

Just call us on 01686 627 595 and we will check your login details and make sure that you can login by the end of the phone call.

What is my account number?

Itís your postcode! That way, itís easier to remember.

Can I have extra chocolate?

Why not? Just ask.

The product I usually buy is discontinued Ė what alternatives are there?

Type the product that you are looking for into the search facility in the top-right of every page, and it should bring up the best alternatives. Or, call our knowledgeable sales team on 01686 627 595.

Can I purchase goods on approval?

We donít offer goods on approval, but our returns policy lets you return goods you no longer require, providing they are in a resalable condition.

Do you supply product leaflets and information?

Certainly, just ask when you place your order. If you are ordering online you can request this information in the notes field on your order form

Do I have to pay for starter packs?

No, these are free of charge.

How do I resolve an invoice/statement problem?

Call us to discuss this on 01686 627 595, and weíll resolve the problem the same day.